ITCM supports the overall business continuity by ensuring that the required IT technical and service facilities can be resumed within required and agreed business timescales.
ITCM objectives:
• To maintain service continuity and IT recovery plans that support the business continuity
• To conduct regular risk assessment and management activities
• To provide advice and guidance regarding to service continuity
• To implement measures to meet or exceed business continuity targets
• To check the impact of changes on existing plans
• To negotiate necessary contracts with suppliers.
Tasks to follow up
Evaluate the damage
Identify the concerned applications
Request the appropriate resources at the Facility
Obtain the appropriate backups
Restart the appropriate applications at the Facility
Inform users of the new procedures
Order replacement equipment to replace the damaged computers.
Install replacement equipment and restart the applications
Inform users of normal operations
