Business Continuity Planning (BCP) is a proactive planning process to pinpoint all the critical functions of a corporation, identify the priorities and define likely situations that would present an obstacle to these functions. After identifying all these, standard procedures are set up formally to raise the awareness and proactively prevent the damages that would create.
Most corporations make the plans ahead of the time to ensure all critical operations will continue uninterrupted during and after an emergency situation and in case of sudden interruptions reestablishing these critical operations is formalized. An effective plan not only make sure the critical down time is shorter but also help increasing the safety, improving the productivity, helping the employee moral, improving the corporate image in customers' and other parties' eyes and complying the contractual or regulatory policies.
BCP should be designed to be a clear and efficient guideline to limit the magnitude of any adverse affects, to minimize the service interruptions, to standardize the communication, to meet the legal and regulatory requirements and to improve health and safety of all staff.
Developing World Class IT Infrastructure
When it comes to IT infrastructure, people think that it only consists of the hardware, software and other infrastructure items such as cabling, conduits etc. IT is actually no different from the other internal functions, IT infrastructure also include processes and services. How IT processes and services are managed and delivered impacts the overall goal of all corporations to develop a world class infrastructure.
In order to help achieving a world-class infrastructure in IT perspective, planning should be made very carefully. Planning phases could be divided in 3 categories:
•Short term: what are the low hanging fruits and how the quick improvements can be made.
•Mid-term: what areas require or would benefit from quick communication to recognize that the issue is acknowledged and rectification will be made.
•Long term: what areas require more long term focus and strategic planning.
All IT should be aware of its assets, service portfolio management is a part of this process to define existing and even retired IT services and applications.
IT should make plans into increasing the accessibility of all of its assets and better streamlining the existing assets, increasing number of training sessions for the target users.
It is crucial to help develop and maintain share of knowledge, extending access rights and providing more automation to systems and tools to all levels would accelerate decision making and ensure timeliness. Protecting information from the staff is a practice from the last century, today, organizations go more flat and no staff is deprived from the information resources. It is important that for all colleagues to stay current to build up their competency levels to manage and sustain innovation.
Of course, for the long run, corporations strategically work toward a more integrated system to reduce the manual work by increasing the automation. IT nowadays create strategies to work more closely with the business units to identify non-value added processes, duplication of work, critical business processes, improvement opportunities, etc.
In order to help achieving a world-class infrastructure in IT perspective, planning should be made very carefully. Planning phases could be divided in 3 categories:
•Short term: what are the low hanging fruits and how the quick improvements can be made.
•Mid-term: what areas require or would benefit from quick communication to recognize that the issue is acknowledged and rectification will be made.
•Long term: what areas require more long term focus and strategic planning.
All IT should be aware of its assets, service portfolio management is a part of this process to define existing and even retired IT services and applications.
IT should make plans into increasing the accessibility of all of its assets and better streamlining the existing assets, increasing number of training sessions for the target users.
It is crucial to help develop and maintain share of knowledge, extending access rights and providing more automation to systems and tools to all levels would accelerate decision making and ensure timeliness. Protecting information from the staff is a practice from the last century, today, organizations go more flat and no staff is deprived from the information resources. It is important that for all colleagues to stay current to build up their competency levels to manage and sustain innovation.
Of course, for the long run, corporations strategically work toward a more integrated system to reduce the manual work by increasing the automation. IT nowadays create strategies to work more closely with the business units to identify non-value added processes, duplication of work, critical business processes, improvement opportunities, etc.
Supplier Management
The purpose of the Supplier Management process is to obtain value for money
from suppliers and to ensure that suppliers perform to the targets contained
within their contracts and agreements, while conforming to all of the terms and
conditions.
from suppliers and to ensure that suppliers perform to the targets contained
within their contracts and agreements, while conforming to all of the terms and
conditions.
Information Security Management
The purpose of the ISM process is to align IT security with business security and ensure that information security is effectively managed in all service and
Service Management activities, such that:
• Information is available and usable when required (availability)
• Information is observed by or disclosed to only those who have a right to know (confidentiality)
• Information is complete, accurate and protected against unauthorized modification (integrity)
• Business transactions, as well as information exchanges, can be trusted (authenticity and nonrepudiation).
Service Management activities, such that:
• Information is available and usable when required (availability)
• Information is observed by or disclosed to only those who have a right to know (confidentiality)
• Information is complete, accurate and protected against unauthorized modification (integrity)
• Business transactions, as well as information exchanges, can be trusted (authenticity and nonrepudiation).
Service Level Management
Mission Statement :
Our mission is to effectively and efficiently support the technological needs and infrastructure of our staff. We aim to provide the highest level of up time and work quickly to resolve reported IT problems.
Goals:
• To provide a single point of contact for all IT related problems within the corporation
• To successfully resolve all relevant, reported problems in a timely, professional manner.
• To help all employees use technology to the fullest extent possible through end-user training.
• To maintain the level of technical proficiency and expertise needed to resolve the all IT problems.
• To sustain business continuity.
• To be prepared for future growth.
Our mission is to effectively and efficiently support the technological needs and infrastructure of our staff. We aim to provide the highest level of up time and work quickly to resolve reported IT problems.
Goals:
• To provide a single point of contact for all IT related problems within the corporation
• To successfully resolve all relevant, reported problems in a timely, professional manner.
• To help all employees use technology to the fullest extent possible through end-user training.
• To maintain the level of technical proficiency and expertise needed to resolve the all IT problems.
• To sustain business continuity.
• To be prepared for future growth.
Demand Management
The purpose of Demand Management is to understand and influence customer demand for services and the provision of capacity to meet these demands. At a strategic level this can involve analysis of patterns of business activity and user profiles.
In corporations, demands usually derives from:
• Customer requests
• Business changes
• IT initiated projects to comply with industry standards
Sources are used by enablers’ joint efforts and filtered out by company’s compliance policies, capabilities and budget restraints and come up with a taylor made solution that fits the busines.
In corporations, demands usually derives from:
• Customer requests
• Business changes
• IT initiated projects to comply with industry standards
Sources are used by enablers’ joint efforts and filtered out by company’s compliance policies, capabilities and budget restraints and come up with a taylor made solution that fits the busines.
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