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Service Level Management

Mission Statement :
Our mission is to effectively and efficiently support the technological needs and infrastructure of our staff. We aim to provide the highest level of up time and work quickly to resolve reported IT problems.
Goals:
• To provide a single point of contact for all IT related problems within the corporation
• To successfully resolve all relevant, reported problems in a timely, professional manner.
• To help all employees use technology to the fullest extent possible through end-user training.
• To maintain the level of technical proficiency and expertise needed to resolve the all IT problems.
• To sustain business continuity.
• To be prepared for future growth.